Customer Service is a set of programs designed to improve the customer experience. Customers want to make quality and price-based choices, which requires a sophisticated integrator to sort out the needs of the customer and produce one centrally managed security solution.
Today’s customers know what they want with their security but as technology changes, their expectations will change as well.
Usually, if a client wants more than a security agency will offer, that is because they have an understanding of what they want in a security protocol.
Security guards are often perceived as professionals whose only role is to provide security solutions. Yet security guards also play an important role in offering customer service. Throughout addition to security duties, there are many customer service duties to be managed to balance with.
Each business these days is like a ship and all the members on board have to work to keep it going in the right direction. Customer service is, of course, an important part of that in Security company or in the security industry.
Many people mistakenly think the security agency operates only to secure the assets of the company. In fact, they represent the company daily and offer smiles that could encourage certain customers to come back again and again.
Security experts understand that customer service is really critical for security guards. The security industry is trying to come up with the strategy in delivering the positive customer experience that each company aims to create.
- Training is the core of Customer Service in Security agency in India
- Code of Conduct for security guards
- Communications skills create customer service
- Security guard: All your security needs under one roof
Training is the core of Customer Service in Security agency in India
Having a security guard to the first entry point for a new visitor not only offers customer service but also helps make the security guard aware of whoever approaches the building. Communicating with customers provides an incentive for a security guard to de-escalate a situation.
It is important to recruit security agency who hires professional security guards who are friendly, approachable and enjoy working with the public.
With the proper training, a security guard understands the importance of client servicing while also learning the important aspect of other parts of security and safety.
It is important to keep this in mind for the private security guards at all times. They’re the first and last person a customer sees going in and out of the premises. Training and skill set of the security guard is the most important consideration for the success of a security agency.
Whether or not the security guard can successfully communicate with the clients depends on the extent of their training.
Code of Conduct for security guards
Security companies in India are now strictly regulated, so nobody can be a professional security guard. Security agencies make sure that they are fully trained and have a valid Private Security Agencies Regulation Act, /2005 license (PSARA) before employing a security guard.
A single error by an inexperienced security guard can reveal security risks to life and property. For this purpose, it is always stringent to appoint and hire a well-trained guard for personal or business protection.
These laws made a huge impact on the security industry, according to PSARA, it is mandatory to have a proper background check-up of the manpower and also to train the security guards before deploying in the site.
Communications skills create customer service
Many security guards need to interact with the public, improve access control policies, clarify security measures and work closely with local law enforcement agencies. In all these cases emphasis on customer service, as well as good communication skills are critical and should be part of the security plan.
Professional security guards have good communication skills and are friendly and polite at the same time. Being polite and friendly while keeping professionalism goes a long way towards making people feel relaxed while still making them feel safe.
Listening is one of the major skills of a security guard, the better the security guard listen to those around them, the better they can serve the client.
Communicating with clients offers an opportunity for a security guard to de-escalate a situation. A security guard’s job is not only to protect the property but also to ensure clients are safe.
Security guard: All your security needs under one roof
Security isn’t just about traditional customer service situations. Security is called upon to respond to emergencies such as fires and floods and even to deal with criminals and trespassers.
Security guards have the duty and responsibility to enforce rules, policies and procedures to stop the individuals who are violating them.
The security industry places security guards in a wide range of areas including shopping centres, schools, hospitals, and offices, as well as gated communities, and at festivals or music events. All those need a more customer-focused approach.
A security guard’s role can be difficult. Security guards put customer service at the heart of everything we do while also taking the utmost care to protect the public, properties and security.
Because of the level of threat, DSSG’s security guards will be seen in areas such as shopping malls, colleges, and even popular restaurants where they will have to balance the issue of protecting the public within and taking care of their needs and/or concerns.